Status: July 2025
Provider: Vetain GmbH
Platform: Shopify Plus

Scope

This accessibility statement applies to our online store https://vetain.de/ and was created in accordance with the legal requirements of the German Accessibility Strengthening Act (BFSG) in connection with the EU Directive (EU) 2019/882.

As a company with more than 20 employees and monthly revenue exceeding 1 million euros, we are required to make the digital content of our online store accessible by June 28, 2025.

Compliance status

The online store is partially compliant with the requirements of the BFSG in conjunction with EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.1, conformance level AA.

We are continuously working to improve accessibility to ensure equal access to our information and services for all users – regardless of physical or cognitive limitations.

Measures already implemented

• Use of semantically correct HTML structures for better readability with assistive technologies
• Alt texts for all relevant images and graphics
• Clear page structure and intuitive navigation
• Color contrasts are considered within our CI and are regularly reviewed
• The store is partially responsive and works well on mobile devices
• We implement Shopify accessibility requirements as far as possible

Remaining barriers

Despite our efforts, not all areas of our shop are fully accessible yet.

The following points are under review or in implementation:

• Keyboard accessibility: Some interactive elements are not yet fully operable without a mouse
• Screen reader compatibility: The shop has not yet been fully tested with screen readers
• Error messages in forms may not be fully accessible
• Zoom and text scaling may cause display issues on some subpages
• There are currently no contents in Easy Language or Sign Language
• No explicitly accessible contact method for users with disabilities is currently available
• For image-based content, we currently rely exclusively on alt texts for screen readers. Semantic supplementation through descriptive HTML text content directly in the image context (e.g., as accompanying text or figcaption) is not yet fully implemented. However, a more contextual presentation is planned.

Next steps

We are currently working with an external service provider to fully implement the legally required measures by June 28, 2025.

Planned actions include:

• Training our team in creating accessible content
• Expanding our contact options for people with disabilities
• Improving mobile usability and zoom features
• Enhancing alt texts with descriptive HTML text content

Contact for feedback and reporting barriers

If you encounter barriers or have suggestions for improving accessibility, we welcome your feedback. Please use the following contact:

Email: support@vetain.de
Address: Vetain GmbH, An der Flur 9, 85604 Zorneding (not a return address), Germany

Enforcement procedure

If you believe you are disadvantaged by the lack of accessibility of our online store, you may contact the relevant enforcement body under §16 BFSG:

BGG Arbitration Board
at the Federal Government Commissioner for Matters relating to Persons with Disabilities
Mauerstraße 53
10117 Berlin
Email: info@schlichtungsstelle-bgg.de
Website:www.schlichtungsstelle-bgg.de

Update notice

This statement was last reviewed and updated on July 24, 2025.

No changes have occurred since the initial publication.

The current accessibility status was determined through self-assessment and with the support of external partners who assist us in technical and content-related evaluation.