Shipping information
Wondering how much shipping costs apply to your order or want to know how to request a return or exchange? We have put together an overview to help you quickly and easily get an overview of shipping costs and returns at Vetain.
Shipping costs
Your order is usually processed by 12 noon on the same day and shipped climate-neutrally with DHL GoGreen. You can specify your delivery address when ordering.
We currently ship to the following countries:
Shipping to Germany
€4.90
Fast shipping (1-3 business days)
- Climate-neutral with DHL GoGreen
- Standard shipping (€3.90)
- With tracking
Free shipping on orders over €50!
Shipping to Austria
€6.90
- Fast shipping (3-5 business days)
- Climate-neutral with DHL GoGreen
- Standard shipping (€3.90)
- With tracking
Free shipping on orders over €75!
Shipping to the Netherlands
€12.90
- Fast shipping (1-3 business days)
- Climate-neutral with DHL GoGreen
- Standard shipping (€3.90)
- With tracking
Free shipping on orders over €100!
Shipping to Italy
€13.90
- Fast shipping (3-7 business days)
- Climate-neutral with DHL GoGreen
- Standard shipping (€4.90)
- With tracking
Free shipping on orders over €120!
Shipping to France/Belgium
€13.90
- Fast shipping (3-7 business days)
- Climate-neutral with DHL GoGreen
- Standard shipping (€3.90)
- With tracking
Free shipping on orders over €120!
Shipping to Switzerland
€16.90
- Fast shipping (3-7 business days)
- With Swiss Post
- Standard shipping (€4.90)
- Customs & fee-free
Shipping to Denmark
€13.90
- Fast shipping (5-7 business days)
- Climate-neutral with DHL GoGreen
- Standard shipping (€4.90)
- With tracking
Free shipping on orders over €120!
Shipping to Spain
€14.90
- Fast shipping (5-7 business days)
- Climate-neutral with DHL GoGreen
- Standard shipping (€4.90)
- With tracking
Free shipping on orders over €120!
Shipping to Luxembourg
€13.90
- Fast shipping (3-5 business days)
- Climate-neutral with DHL GoGreen
- Standard shipping (€4.90)
- With tracking
Free shipping on orders over €120!
You can find binding information on shipping costs and delivery times in our shipping information.
We ship 100% climate neutral with DHL GoGreen.
Returns & exchanges
If you ever have a problem with your order, we will be happy to help you. If you have any further questions, you can also contact our support team personally here.
You can use our specially created panel to quickly and easily arrange a return or exchange. Simply click on the relevant field and you will be redirected to the form.
Returns
Have you bought a product in our online store and want to return it? Fill out our form and receive a returns label immediately.
Exchange
Have you bought a product in our online store and want to exchange it? Fill out our form and we will exchange it.
Goods have not arrived
You have not received your order/part of it is missing? No problem - just send us an e-mail and we will send you the missing items again.
You have 14 days after you have taken possession of the goods to cancel your order.
You can find further information on this in our cancellation policy.
